Genuine IT

Mission

Genuine IT Solutions s committed to offering our customer genuine Information Technology products and services at cost-effective rates. We work with our customers to identify and implement solutions that meet their needs.

Objectives- how we work with customers

At Genuine IT Solutions we understand the business we serve belong to our clients, and therefore we do not do anything without the involvement and approval of our clients. We follow a simple process in engaging with our clients.

  • We study the client’s IT environment
  • We talk to users to establish problem areas
  • We ask the owners what their intentions are for having an IT shop in their business
  • We map the IT establishment as it is to the business strategy
  • We identify the gaps between the current state of the IT shop and their desired state
  • We articulate what needs to be done to arrive at the desired state
  • We present a proposal on what and how to implement the solution
  • We obtain approval from the owners to source and implement the solution
  • After implementation, we stay the distance with the clients to provide ongoing support and maintenance

Why choose Genuine IT Solutions?

  • We are committed to serve you
  • We are committed to keep your landscape upgraded
  • We want to keep you inline with the latest technology
  • We pay full attention to our client’s needs
  • We help our customers innovate
  • We involve you in everything we do for you

Products

  • Mobile computing
  • Desktop computing
  • Server computing
  • Printing and imaging
  • LCD and plasma TV
  • Camera Security

Services

POS
POS solutions
branding
Branding and Cooperate designs
Domains
Domains and web hosting
Networks
Networks
IT support
IT Support
Camera
Camera Security
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IT Surport

Standard package
  • On this package we give our quick respond time.
  • They pay service fee at a standard rate monthly.
  • When hardware is damages customers pay for the hardware.
  • We charge a call out fee.
Gold package
  • is suitable for a business that gives GITS to run IT in their behalf 50%
  • Same day response.
  • Pay service fee at a different rate compared to standard package.
  • Hardware is covered and replaced at no charge.
  • Call out fee is charged.
Platinum Package
  • Is suitable for a business that gives GITS to run IT in their behalf 100%
  • Same day response.
  • Pay service fee at a different rate compared to gold package.
  • Hardware is covered and replaced for free
  • Free upgrading of hardware after 3 years of the maintenance contract

Get in touch